Frequently Asked Questions
Assistance with your Thom Browne orders and inquiries.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached, including the signature grosgrain loop tab.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
How do I determine my size in Thom Browne clothing?
Our collections follow a unique numerical sizing system (0-5). Please refer to the specific size guide located on each product page for detailed measurements and conversions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products available for alteration?
While we do not offer in-house alteration services for online orders, our flagship boutiques provide tailoring services for garments purchased in-store.